Clarity4Couples Consumer Health Data Privacy Policy

Some information you provide to Clarity4Couples may qualify as "consumer health data" under laws including the Washington My Health My Data Act and Nevada Revised Statutes Chapter 603A. Those laws define consumer health data broadly, and they can cover services that help a person learn about or reflect on their mental or emotional wellbeing, even where the service is not health care and is not provided by a health care professional. This policy explains, specifically for that category of information, what we collect, why, who we share it with, and the rights you have. It supplements our general Privacy Policy, which continues to apply to all other information.

Clarity4Couples does not provide medical, clinical, psychological, or therapeutic services. As stated in our Terms of Service, our questionnaires and AI analysis are for self-reflection, self-education, and personal growth only, and are not a diagnosis, treatment, or professional counseling. We publish this policy because the definitions in these laws are broad, not because we hold ourselves out as a health care provider.

We collect the following categories of information that may qualify as consumer health data, in each case only because you choose to enter it:

Your written and rated answers to our questionnaires and quizzes. Depending on which questionnaire you choose, these may include reflections on your emotional state, relationship satisfaction, sexual and physical intimacy, substance use, experiences of conflict or harm, and similar personal subjects.

Inferences and written analysis generated from those answers, including the AI analysis produced when you request one.

Your responses to our Partner-Use eligibility screening. Before you can send a quiz or questionnaire to a partner, we ask a short set of questions that may touch on safety concerns, legal or custody disputes, and your reasons for wanting to make contact. We store your answers and the resulting determination.

Information indicating that you are seeking a service intended to help you reflect on or improve your emotional or relational wellbeing, which can include the simple fact that you hold an account, purchased a particular questionnaire, or completed a particular quiz.

We do not collect precise geolocation data, biometric data, genetic data, or medical records, and we do not purchase consumer health data from third parties.

All consumer health data we hold comes directly from you, entered voluntarily into our questionnaires and quizzes, or derived by us from what you entered. We do not obtain it from data brokers, from public sources, from your device sensors, or by tracking your activity on other websites. We do not run third-party analytics or advertising tags on our website, and we do not use tracking pixels. The only third-party component loaded in your browser is our customer support chat widget.

We use consumer health data only to: provide the questionnaire and quiz experience you requested; generate an AI analysis when you specifically request one and apply an AI analysis credit; store your answers so that you can return to them, revise them, and track your reflections over time; and deliver your answers to a partner when, and only when, you have expressly chosen to share them through our Partner Share feature.

We do not use consumer health data for advertising, we do not use it to build marketing profiles, and we do not use it to make decisions that produce legal or similarly significant effects about you.

How we obtain your consent. When you create an account, we ask you to review and accept this Consumer Health Data Privacy Policy as a separate, affirmative step, distinct from accepting our Terms of Service and our general Privacy Policy. We ask for a second, separate confirmation at the moment you choose to share your answers with a partner. You may withdraw either consent at any time in your account settings or by emailing support@clarity4couples.com. Withdrawing your consent to collection means you will no longer be able to use the questionnaires and quizzes; it does not by itself delete data we already hold, which you can remove using the deletion right in Section 6.

Separately, we may derive aggregate statistics that do not contain your responses and cannot be linked back to you -- for example, how many people completed a particular section -- and use them to improve the Services and develop new questionnaires. Aggregate statistics of this kind are not consumer health data, because they do not identify any consumer.

We do not sell consumer health data. We have never sold consumer health data, and we would not do so without first obtaining your separate, written authorization as those laws require.

The categories of consumer health data we share are the same categories we collect, as listed in Section 2 above. We share them only with service providers who process the data on our behalf, under contract, and only as needed to operate the Services, and with the other recipients identified below. The categories of third parties, the specific providers in each, and what each receives, are:

Cloud infrastructure and data storage -- Amazon Web Services. Your answers are stored in encrypted form in our database.

AI analysis -- Amazon Bedrock, an Amazon Web Services product. When you request an analysis, your answers are pseudonymized -- separated from your name and email address and identified only by a random ID -- before being submitted. Under the configuration we use, the provider of the underlying model does not receive your submissions.

Payment processing -- Stripe, which receives which questionnaire or membership you purchased, but never your answers.

Email delivery -- Amazon Simple Email Service, which transmits our account and Partner Share emails to you and to any recipient you designate.

Customer support -- Zoho, which hosts our support tickets and support chat. Anything you write to us in a support conversation is stored there.

Another individual, only at your direction -- if you use Partner Share, the answers you choose to share are disclosed to the specific person you designate. This never happens automatically. A recipient's own answers are disclosed to the sender only if that recipient affirmatively approves it.

We may also disclose consumer health data if required by law, court order, or governmental request, or to protect the rights, property, or safety of Clarity4Couples, our users, or others.

You have the right to confirm whether we are collecting, sharing, or selling your consumer health data, and to access that data, including a list of all third parties with whom we have shared it. That list includes an active email address or other online mechanism you can use to contact each of them.

You have the right to withdraw your consent to our collection and sharing of your consumer health data.

You have the right to have your consumer health data deleted.

If you exercise your right to delete, we will delete your consumer health data from our active systems within 30 days and from our routine encrypted backups no later than six months after your request, and we will notify our service providers of your request, as those laws require. Deletion is permanent and cannot be undone. This is consistent with how we handle account deletion generally, as described in our Privacy Policy.

To exercise any of these rights, email support@clarity4couples.com from the email address on your account, or write to us using the contact details in Section 9. We will respond within 45 days of receiving your request, and may extend that period by a further 45 days where reasonably necessary, in which case we will tell you before the first period ends. We will not discriminate against you for exercising any of these rights.

If we deny your request, we will tell you why in writing and explain how to appeal. You may appeal by replying to our decision. We will respond to an appeal within 45 days. If we deny the appeal, we will provide you with a method to contact the Washington State Attorney General to submit a complaint.

We retain consumer health data for as long as your account remains active, so that your answers remain available to you. If you ask us to delete your consumer health data under Section 6, or ask us to delete your account generally, we permanently delete it. Both routes reach the same outcome: your questionnaire and quiz responses, and any AI analysis generated from them, are deleted from our active systems within 30 days and from our backups within six months. We do not keep a de-identified copy of your responses after deletion.

Clarity4Couples is the entity responsible for the consumer health data described in this policy. We do not permit staff to browse customer responses. A small number of authorized personnel can technically access stored data where strictly necessary to operate the Services -- for example to investigate a security incident, correct a data-integrity problem, or comply with a legal obligation -- and any such access is limited, logged, and used only for the purposes described in Section 4. We have no affiliates with whom consumer health data is shared.

For any question about this policy, or to exercise any right described in Section 6, contact us at support@clarity4couples.com, or write to us at: Clarity4Couples, 1323 SE 17th Street, #161, Fort Lauderdale, FL 33316, United States.